Last Updated: July 30, 2026
At Mantra Pause™, we want you to be satisfied with your purchase. This Refund & Return Policy explains when returns, exchanges, and refunds may be available for products purchased through our website.
1. Eligibility for Returns
For hygiene and product-safety reasons, returns are generally accepted only when the product is:
- Unused and unopened
- In its original packaging
- In the same condition in which it was received
- Accompanied by proof of purchase
Please contact us before sending any product back.
2. Non-Returnable Products
For health, hygiene, and safety reasons, we generally cannot accept returns of products that have been:
- Opened or used
- Damaged after delivery due to customer handling
- Altered or tampered with
- Returned without the original packaging
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request:
- Your order number
- Photos or videos of the product
- Photos of the packaging
- A description of the issue
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate solution.
4. Refunds
If your refund is approved, the refund will be processed using the applicable payment method or another agreed method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Shipping or delivery charges may be non-refundable unless the return is due to an incorrect, defective, or damaged item received from us.
5. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed or dispatched may not be eligible for cancellation. In such cases, you may need to follow the applicable return procedure.
6. Exchanges
If you receive an incorrect or defective product, we may offer an exchange depending on product availability and the circumstances of the issue.
Any approved exchange must comply with the eligibility requirements outlined in this policy.
7. Return Shipping
If the return is due to an incorrect, defective, or damaged product received from Mantra Pause™, we may cover reasonable return shipping costs where applicable.
For other approved returns, return shipping costs may be the customer’s responsibility.
8. Refunds for Promotional Orders
Products purchased using promotional discounts, special offers, bundles, or promotional codes may be subject to additional return or refund conditions.
The applicable terms will be communicated with the relevant promotion.
9. How to Request a Refund or Return
To request a return, exchange, or refund, please contact us with:
Order Number:
Customer Name:
Reason for Request:
Photos/Videos (if applicable):
Please do not send a product back without contacting us first, as the return may not be accepted.
10. Changes to This Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For refund, return, or exchange questions, please contact:
Mantra Pause™
Email: mantrapause@gmail.com
Phone/WhatsApp: +92 3022241006
